Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPDSM5027A Mapping and Delivery Guide
Provide facilities and amenities for property users

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CPPDSM5027A - Provide facilities and amenities for property users
Description This unit of competency specifies the outcomes required to provide facilities and amenities and associated services for property users. It requires the ability to establish the need for facilities and amenities and coordinate the planning, implementation and review of services. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit of competency supports the work of those involved in providing facilities and amenities and associated services for property users.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Property operations and development
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine requirements of facilities and amenities.
  • Requirements of facilities and amenities are identified in consultation with relevant people and using appropriate research and survey techniques.
  • Client needs are accurately assessed and clarified using appropriate consultative processes according to organisational requirements.
  • Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements.
  • Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements.
       
Element: Plan for provision of service.
  • Provision of facilities and amenities is planned according to client and organisational requirements.
  • Project strategies, objectives and time lines are negotiated and agreed in consultation with client and other relevant people.
  • Monitoring and reporting arrangements for project activities are established and documented in line with client requirements.
  • Financial, physical and human resource requirements are identified and arranged according to project plan and organisational procedures.
  • Risk management plan to identify, assess and control risks is prepared and incorporated into project plan according to legislative and organisational requirements.
  • Relevant approvals are obtained within the designated timeframe according to legislative and organisational requirements.
       
Element: Coordinate implementation of facilities and amenities.
  • Facilities and amenities are implemented according to agreed project plan, approvals and organisational requirements.
  • Equipment and services are provided according to manufacturer, supplier and legislative requirements.
  • Contingency arrangements for implementation of facilities and amenities are identified and activities planned to maximise quality outcomes.
  • Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters.
  • Regular reports on progress and outcomes are provided to relevant people according to project plan.
       
Element: Review effectiveness of facilities and amenities.
  • Systematic review processes and established evaluation methods are used to evaluate the effectiveness of facilities and amenities.
  • Feedback from users is used according to organisational procedures to confirm quality of facilities and amenities and identify areas for future improvement.
  • Identified non-conformances and non-compliances are documented and referred for action according to organisational requirements.
  • Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure and presented to relevant people within agreed timeframes.
  • Business equipment and technology are used to maintain relevant documentation according to legislative and organisational requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed through practical demonstration of providing facilities and amenities and associated services for property users. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

coordinating the implementation of facilities and amenities, ensuring equipment and services meet manufacturer and supplier specifications, and expenditure and resource use are monitored against budgets

evaluating effectiveness of facilities and amenities and feedback from users, and making recommendations for improvements to processes

identifying requirements of facilities and amenities through consultation with clients and others and by reviewing documentation

knowledge of organisation's practices, ethical standards and legislative requirements associated with providing facilities, amenities and associated services for property users

planning the provision of facilities and amenities, incorporating strategies for monitoring and reporting, risk management, resource needs and gaining necessary approvals.

Context of and specific resources for assessment

Resource implications for assessment include:

a registered provider of assessment services

assessment materials and tools

candidate special requirements

competency standards

cost and time considerations

suitable assessment venue and equipment

workplace documentation.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

analytical skills to interpret documentation, assess risk, estimate costings and budget needs, and provide cost analysis for services provision

communication skills to negotiate and consult with relevant people

computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

literacy skills to interpret written and oral information

organisational skills to schedule and meet time lines and client requirements and to plan, complete and review project processes

research and evaluation skills to source information and resource requirements for facilities and amenities, use survey techniques, and review and evaluate processes

technical skills to schedule tasks, report outcomes and design monitoring systems and processes.

Required knowledge and understanding:

building codes and relevant Australian standards

building control legislation

industry benchmarks on performance levels

limitations of work role, responsibility and professional abilities

OHS issues and requirements

organisational and professional procedures, ethical practices and business standards

planning methods and techniques

relevant federal and state or territory legislation and local government regulations related to:

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales, leasing and management

types of facilities and amenities within the property industry.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Facilities and amenities may relate to:

business support

car parking

child care

meeting places

minding services

recreation

security facilities.

Relevant people may include:

architects

builders

clients

legal representatives

management and colleagues

members of industry associations

principals

service providers

users.

Clients may include:

building supervisors

company management

fund providers

government and legal instruments or agencies

institutions

insurers

internal and external property groups

legal advisers

private investors

project managers

property agents

property owners

risk assessors.

Consultative processes may include:

face-to-face meetings

telephone, facsimile and written communication.

Organisational requirements may be outlined and reflected in:

access and equity principles and practice guidelines

business and performance plans

complaint and dispute resolution procedures

goals, objectives, plans, systems and processes

legal and ethical requirements and codes of practice

mission statements and strategic plans

OHS policies, procedures and programs

policies and procedures in relation to client service

quality and continuous improvement processes and standards

quality assurance and procedure manuals.

Relevant documentation may include:

agreements

building codes

certificates of occupancy

contracts

leases

licences

permits

plans

specifications.

Specialist advice may be sought from:

architects

bankers and financiers

builders

business consultants

government officials

investment consultants

members of industry associations

planners

real estate agents

solicitors

subcontractors

technical experts

valuers.

Resources may include:

materials

personnel

tools and equipment

training

transport.

Contingencies may relate to:

budget constraints

building delays

competing work demands of contractor

environmental factors, such as time and weather

industrial disputes

non-availability of resources and materials

public holidays and shut-down periods

equipment and technology breakdown

unforeseen incidents

workplace hazards, risks and controls.

Evaluation methods could be qualitative or quantitative and may include:

checklists

cost data analysis

expert and peer review

interviews

observation

questionnaires

review of quality assurance data.

Feedback may be sought from:

clients and their legal representatives

management and colleagues

formal and informal performance appraisals

workplace assessment.

Users may include:

agents

clients

customers

general public

managers

owners

tenants.

Business equipment and technology may include:

data storage devices

email

facsimile machines

internet, extranet and intranet

photocopiers

printers

scanners

software applications, such as databases and word applications

work computers.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Requirements of facilities and amenities are identified in consultation with relevant people and using appropriate research and survey techniques. 
Client needs are accurately assessed and clarified using appropriate consultative processes according to organisational requirements. 
Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements. 
Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements. 
Provision of facilities and amenities is planned according to client and organisational requirements. 
Project strategies, objectives and time lines are negotiated and agreed in consultation with client and other relevant people. 
Monitoring and reporting arrangements for project activities are established and documented in line with client requirements. 
Financial, physical and human resource requirements are identified and arranged according to project plan and organisational procedures. 
Risk management plan to identify, assess and control risks is prepared and incorporated into project plan according to legislative and organisational requirements. 
Relevant approvals are obtained within the designated timeframe according to legislative and organisational requirements. 
Facilities and amenities are implemented according to agreed project plan, approvals and organisational requirements. 
Equipment and services are provided according to manufacturer, supplier and legislative requirements. 
Contingency arrangements for implementation of facilities and amenities are identified and activities planned to maximise quality outcomes. 
Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters. 
Regular reports on progress and outcomes are provided to relevant people according to project plan. 
Systematic review processes and established evaluation methods are used to evaluate the effectiveness of facilities and amenities. 
Feedback from users is used according to organisational procedures to confirm quality of facilities and amenities and identify areas for future improvement. 
Identified non-conformances and non-compliances are documented and referred for action according to organisational requirements. 
Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure and presented to relevant people within agreed timeframes. 
Business equipment and technology are used to maintain relevant documentation according to legislative and organisational requirements. 

Forms

Assessment Cover Sheet

CPPDSM5027A - Provide facilities and amenities for property users
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPDSM5027A - Provide facilities and amenities for property users

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: